SayJack FAQ

• Below is in English only.
• 以下の文章に和訳はありません。
• 以下只有英文版。
• 이하의 문장에 한국어는 없습니다.

About SayJack.com

1. Is SayJack redesigning? Will I lose my data saved before the redesign?
2. Is SayJack a free website?
3. Who are you and why you are building this website?
4. Why is it called SayJack.com?
5. Do you have terms of use and privacy policy for your website?

Technical Support

1. I do not see any Asian characters on the website.
2. A dialog box pops up when I load the recorder.
3. I do not see any recorder on the website.
4. Some of the Asian characters are too small to be identified.
5. I do not hear anything when I click on an audio icon.

About SayJack.com

1. Is SayJack redesigning? Will I lose my data saved before the redesign?

   SayJack is adding more language learning features, and redesigning the appearance of the website. But stay cool, you will not lose any data you have with me. We will bring them all back when the redesign is done.

2. Is SayJack a free website?

   Yes, SayJack is totally free, and it will be always free.

3. Who are you and why you are building this website?

   

   My name is Lapinski (ok… it’s just a nickname, my real name is Lap). You may already know me on facebook if you are a member of my group. I love languages, and I have a strong computer programming background as well. I came up with the idea of bringing the most cutting-edge web technology to the domain of language learning, and that’s why I am building this language learning website for everyone.

4. Why is it called SayJack.com?

   JACK = Japanese, American English, Chinese and Korean.

5. Do you have terms of use and privacy policy for your website?

   We have it here.

Technical Support

1. I do not see any Asian characters on the website.

   If you are a Windows XP user, you can follow the instruction to activate East Asian options on your computer here.

   Otherwise, you may need to download and install an Asian font of your choice. It is easy and you can do it yourself.

   You may preview and download Japanese fonts here, Chinese fonts here and Korean fonts here.

   1. For Windows user, make sure you have administrative privilege to install new fonts to your computer.
   2. Go to Control Panel (Click on “Start” button, “Control Panel” can usually be seen under “Settings”), and click on “Fonts” folder (in Control Panel’s classic view).
   3. Choose “Install New Fonts” from the File menu (left upper corner). You will see an “Add Fonts” dialog box. Select the appropriate folder (where your font file is saved), Windows will retrieve the font name that you can install.
   4. Install the font of your choice and restart your browser. You should see Asian characters when you come back to our website!

2. A dialog box pops up when I run the recorder.

   It is because we need to ask for your permission to run the recorder in your computer. It is a security feature to protect you from third-party eavesdropping.

   You simply need to click on “Run” or “Trust” on the dialog box, and our recorder will be able to gain access to the microphone of your computer. Check the appropriate checkbox to remember this setting, so that you won’t see the dialog box again next time you run the recorder.

3. I do not see any recorder on the website.

   If you do not see our recorder on your browser, it could be one of the following 2 reasons:

   1. Our recorder requires Java to run. Your computer may not have Java installed, or its version is not compatible to run our recorder. In this case you may see a red mark in the display area. You may want to download the latest version of Java plugin for your browser for free, and try again.
   2. For the first time our recorder gets ready to run, you will see a dialog box asking your permission. You will see this dialog box even if you have blocked popup dialog boxes in your browser settings. You will need to click on “Trust” or “Run” to run our recorder. Otherwise, our recorder will not run.

4. Some of the Asian characters are too small to be identified.

   Try making the font size bigger. For Firefox, the shortcut keys are pressing “Ctrl” and “+” for getting one size up. To go back to normal font size, press “Ctrl” and “0″.

5. I do not hear anything when I click on an audio icon.

   Please try to turn on the volume, and make sure your computer can play other audio files first. (Try YouTube and see if you can hear anything from a video.)

   In general, if you could watch a YouTube video with audio, but you could not hear some audio files from our site, it could be due to slow internet connection during some certain time of a day. We have limited audio recording to be at most 6 seconds long, but it could still take up to 10 seconds to load the audio file when the connection is slow. So please wait longer after you click on audio listening icons and see if it helps.